We want you to be happy with your gourmet blends. All of our products are mixed fresh to order; therefore, all sales are final. No refunds, or exchanges will be granted for any reason with the exception of receiving an incorrect order or if an order takes more than 7 days to ship.
Orders that are damaged during shipment will need to have a claim filed with USPS.
Customer Service hours are from 9:00AM - 4:00PM Eastern Standard Time
All email communications should be sent here: orders@camillerose.com
Please enter the following information:
SUBJECT : First/Last Name, Order Number
EMAIL BODY : Please give a detailed description including your name, your order number, what item was damaged or incorrect.
Your order was damaged or lost in transit and you will need to file a claim with USPS. Once a package has been released from our warehouse, Camille Rose is no longer responsible for it.
Rosette Note : Orders that are damaged by shipment will need to have a claim filed with USPS. Orders that are incorrect are replaceable by exact product and not by a refund.
Once an order has been shipped and has been lost in transit, that becomes the responsibility of USPS.
If you have purchased from one of our Authorized Retailers / Resellers, you must adhere to their return policy. We are unable to accept returns from retailers.
Customer Service hours are from 9:00AM - 4:00PM Eastern Standard Time
**Please allow 48-72 hours for a Customer Service response**
